Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Could not post commentGeneric client fallback when posting a comment fails without a clearer mapped error.View article
- Could not save commentComment validation passed but the database save failed (500).View article
- Could not store link details in browserBrowser blocked local/session storage used for the direct-link info handoff page.View article
- Could not verify passwordPassword check request failed in the browser (network/CSRF) — not the same as a wrong password.View article
- Create a temporary download link firstPublic files cannot be streamed directly — mint a grant token from the file page first.View article
- Document is too large to previewShort client message when document preview returns 413 — file exceeds the inline preview cap.View article
- Document too large to preview in browserServer 413: document exceeds the browser preview size limit — download the full file instead.View article
- Download not allowedOwner IP whitelist blocked this viewer — the download page shows Download not allowed.View article
- Download resume not allowed for your accountThis tier cannot use HTTP Range resume — restart the download from the beginning.View article
- Downloads are currently disabledDownloads are off for every plan tier — turn Downloads enabled on for at least one tier.View article
- Downloads not available from your regionThe client IP’s country is on the Download disabled countries list.View article
- Downloads are not available right nowSoft wording when downloads cannot be offered; usually check Downloads enabled for the effective tier.View article
- Downloads aren't available as a guestAnonymous downloads are off; the CTA asks them to sign in or create an account to continue.View article
- Downloads aren't available as a guest — create an accountAnon downloads are off; the next unlocked tier is Registered — sign in or register to download.View article
- Downloads aren't available as a guest — Premium ProAnon downloads are off; only Premium Pro (among member tiers) has downloads unlocked in the CTA ladder.View article
- Downloads aren't available as a guest — PremiumAnon downloads are off; Premium is the first member tier with downloads enabled.View article
- Downloads aren't available for your planSigned-in member’s tier has downloads off, and no higher tier unlocks them — API/runtime gate copy.View article
- Downloads aren't available on your planSSR download-page wall: downloads are off for this viewer’s current plan (reason downloads_off).View article
- Downloads aren't available — upgrade to startThis plan has downloads off, but a higher plan unlocks them — upgrade to the named tier.View article
- Enter the file passwordThe download password gate was submitted with an empty password field.View article