Errors

Download resume not allowed for your account

This tier cannot use HTTP Range resume — restart the download from the beginning.

Download resume not allowed for your account

A partial download (Range header) was refused for this viewer’s account type. Full text asks them to start from the beginning without a range request.

Why this happens

Resume downloads is off for their tier (toggle.ul2_resume_dl_*). Full-file downloads without Range still work. Defaults often leave guests/registered off and Premium tiers on. Distinct from CDN/proxy “range not supported” storage messages.

Diagnose and fix

1. Member/visitor: cancel and restart the download (no resume).

2. Users & limits → Resume downloads — enable for that tier if the business allows.

3. Per-user override when only one account should resume.

4. For remote/CDN proxy issues, see the byte-range proxied articles instead.

Related