Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Network error — try againThe browser could not reach the download grant API — offline, DNS, or connection failure.View article
- Not enough premium traffic remainingPremium-traffic mode is active, but remaining purchased traffic is smaller than this file.View article
- Not found (page title)Browser tab title for an unknown /{slug} that is neither a file nor a published CMS page.View article
- Not foundGeneric API 404 — the requested download-related resource was missing or inaccessible.View article
- Wait for countdown before creating a linkGrant mint was blocked because the download-page countdown was not started or not finished.View article
- Paste a public download link from this siteCopy-from-public rejected the pasted URL — it is not a valid public download link for this site.View article
- Preview temporarily unavailableThe download page shows preview is temporarily unavailable because storage is offline or trashed.View article
- Server is in trash — restore to download packageAdmin cannot download the storage-node package while the server row is soft-deleted.View article
- Sign in to use premium trafficPremium-traffic mode requires a signed-in member — guests cannot spend purchased traffic.View article
- Temporary offlineThe file’s storage server is offline or disconnected — create-link and downloads are blocked.View article
- Download only from whitelisted IPThis account’s IP whitelist blocks the current client IP for download (often the file owner).View article
- Download link only from the same networkLink IP logic bound the temp grant to the mint network; consume IP does not match.View article
- File exceeds guest download limitAnonymous viewers cannot download files larger than the guest max download size.View article
- File exceeds maximum download size for your planSigned-in viewer’s tier max download size is smaller than this file.View article
- File reached maximum number of downloadsLanding-page copy when this file’s download count has hit the per-file limit for the viewer’s tier.View article
- File reached the maximum download limitAPI/stream enforcement when per-file download count has hit ul2_max_dnl for the viewer’s tier.View article
- File available to Premium members onlyFile-page wall when the file is marked Premium and the viewer is not Premium or Premium Pro.View article
- File for Premium members only — sign in and upgradeAPI/guest gate for Premium-only files — sign in and upgrade to download.View article
- File for Premium members only — upgradeSigned-in non-Premium members cannot download a Premium-only file — upgrade to continue.View article
- File is not password protectedPassword verify was called for a file that has no access password set.View article