Errors

File exceeds maximum download size for your plan

Signed-in viewer’s tier max download size is smaller than this file.

File exceeds maximum download size for your plan

The file is over this member’s Max download size for their billing tier. The UI may show the cap in place of {maxSize}.

Why this happens

ul2_max_dn_mb_reg / _prem / _prem_pro (0 = unlimited). Same formatter family as the guest limit, but for signed-in viewers. Guests get the guest-specific message.

Diagnose and fix

1. Admin: raise Max download size for that tier, or have them upgrade.

2. Per-user override when only one account needs a higher cap.

3. Premium traffic mode may bypass this size check when active — see traffic articles if that is intended.

4. After saving, refresh the download page.

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