Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Attachment must be {max} or smallerSupport tickets — attachment exceeds size limit ({max}).View article
- Captcha is enabled but the selected provider is missing a site key in settings or environmentSupport/captcha — provider on but site key not configured.View article
- Captcha mode does not use local challengesCaptcha API — local challenge endpoints called while mode is external.View article
- Close failedMy tickets — bulk close request failed.View article
- Complete the captcha before sendingTicket reply/send — captcha required and not completed.View article
- Complete the captcha before submittingSupport/contact/ticket create — captcha required and not completed.View article
- Complete the Solve Media challengeCaptcha gate — Solve Media challenge incomplete.View article
- Content must be at least {min} charactersSupport content field — shorter than minimum ({min}).View article
- Content must be at most {max} charactersSupport content field — longer than maximum ({max}).View article
- Could not create ticketCreate ticket — submit failed (generic UI).View article
- Could not load captchaCaptcha gate — widget/challenge failed to load.View article
- Could not load formCreate ticket — form bootstrap failed.View article
- Could not load tickets ({status})My tickets list — list API failed (HTTP {status}).View article
- Could not run reCAPTCHA. Try againCaptcha gate — reCAPTCHA execute/render failed.View article
- Could not send replyTicket view — reply send failed (generic UI).View article
- Invalid or inactive categoryCreate ticket — category id missing, unknown, or inactive.View article
- Message must be at least {min} charactersSupport/contact message field — shorter than minimum ({min}).View article
- Message must be at most {max} charactersSupport/contact message field — longer than maximum ({max}).View article
- Please describe the issue (10–8000 characters)Report abuse — description missing or outside 10–8000 characters.View article
- Please select a reason for your reportReport abuse — reason not selected.View article