Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Source file size does not match the catalog entryCopy/import from public catalog — on-disk size ≠ catalog sizeBytes (409).View article
- That name is already in use in this folder for that userAdmin/file ops — duplicate name in target folder for the owner (409).View article
- That name is already in use in this folderLibrary rename/move/create — duplicate name in the same parent (409).View article
- This can't be undoneDeleted files — permanent-delete dialog description (safety copy).View article
- This item is past the trash retention periodRestore/ops — item exceeded keep-in-trash retention window.View article
- This key cannot be retrieved. Rotate your API key to generate one that supports viewingReveal member API key — key exists but has no viewable ciphertext.View article
- Ticket not foundSupport tickets — ticket id missing, deleted, or not owned (404).View article
- Trash cleanup interval: amount must be at least 1Admin settings — trash cleanup interval amount < 1 (400).View article
- Trash cleanup interval: unit must be minutes, hours, or daysAdmin settings — trash cleanup interval unit invalid (400).View article
- Update failedMy Files library — file/folder property update failed (generic UI).View article
- User Public Catalog is not available on this sitePublic catalog feature — site/mod disabled (403/error).View article
- You need to sign in to view your filesMy Files library — anonymous visitor; must sign in.View article
- Downloads are temporarily under maintenance. Please try again laterMaintenance mode — downloads paused (default visitor message).View article
- Full-site maintenance is active. Visitors see the maintenance page; only you can browse the siteAdmin banner — full-site maintenance on; staff can still browse.View article
- Site under maintenanceMaintenance — short site-under-maintenance label/title.View article
- This site is temporarily under maintenance. Please check back soonMaintenance — default full-site visitor message.View article
- Uploads are temporarily under maintenance. Please try again laterMaintenance mode — uploads paused (default visitor message).View article
- A critical error occurred. Try again or return to the homepageGlobal error page — unexpected critical failure (generic).View article
- A valid email address is requiredReport abuse — email missing or not a valid address.View article
- An unexpected error occurred. Try again or return to the homepageGeneric error page — unexpected failure (non-critical shell).View article