Errors

Captcha is enabled but the selected provider is missing a site key in settings or environment

Support/captcha — provider on but site key not configured.

Captcha is enabled but the selected provider is missing a site key in settings or environment

Support/contact flow returned support.captchaSiteKeyMissing when captcha is on but the chosen provider has no site key. Related Help: Captcha enabled but not configured / Captcha enabled but provider not configured.

Why this happens

Admin enabled captcha (tickets/contact/etc.) without completing Captcha provider keys (settings or env).

Diagnose and fix

1. Admin → Settings: select provider and save site/secret keys (reCAPTCHA v2 keys, hCaptcha keys, etc.).

2. Or temporarily disable captcha on that surface.

3. See Captcha on tickets / Captcha on contact.

4. Visitors: contact the site admin — you cannot fix missing keys yourself.

Related