Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- username and password requiredInternal SFTP authenticate — username or password field missing (400).View article
- Verification email is disabled or missingauth.verify_email template not sent — disabled or missing under Emails.View article
- We could not send the reset email — check mail settingsForgot-password send failed — AUTH_RESET_EMAIL_FAILED (503).View article
- We could not send the verification email — configure outbound mailRegister/resend verification send failed — AUTH_VERIFICATION_EMAIL_FAILED.View article
- We could not sign you in — check your details and try againLogin/OAuth generic sign-in failure — auth.signInFailed / oauthSignInFailed.View article
- Your account has been suspended — contact supportLogin AUTH_ACCOUNT_SUSPENDED — ban or auto-ban (e.g. too many login IPs).View article
- Your password cannot contain a colon for SFTPSFTP/password policy — account password contains a colon, rejected for SFTP.View article
- 3D Secure could not be initializedAuthorize.net premium checkout — Cardinal/Songbird 3DS JWT or script init failed.View article
- 3D Secure is unavailableAuthorize.net Cardinal/Songbird — window.Cardinal missing after script load.View article
- A coupon with this code already existsAdmin checkout coupon create/update — duplicate coupon code.View article
- Apple Pay domain is not configuredApple Pay merchant session — domainName empty or invalid (contains / or :).View article
- Apple Pay is not available — complete Apple Pay setupCheckout Apple Pay button/path failed — setup incomplete or session error.View article
- Authorize.net checkout is not configuredCheckout/top-up API — Authorize.net credentials or enable flag missing (503).View article
- Authorize.net checkout is not configured — add credentials in AdminRole-plan checkout — Authorize.net not ready; message includes Admin → Settings → Payment.View article
- Authorize.net checkout is not configured on this sitePublic premium page banner — Authorize.net checkout not ready for visitors.View article
- Authorize.net is not availableCard form client — Accept.js/config load failed (premium.cardForm.notAvailable).View article
- Authorize.net is not configuredauthorize-net-api helpers — API login/transaction key missing before API call.View article
- Authorize.net PayPal is not enabledPayPal Express via Authorize.net — digital PayPal toggle off (503).View article
- Authorize.net request failedauthorize-net-api HTTP/XML call failed or returned a non-success result.View article
- BTCPay checkout is not configuredPlan/traffic/top-up chose BTCPay but checkout is not ready (503).View article