Errors

Your account has been suspended — contact support

Login AUTH_ACCOUNT_SUSPENDED — ban or auto-ban (e.g. too many login IPs).

Your account has been suspended — contact support

Password login returned AUTH_ACCOUNT_SUSPENDED (403). Shown for suspended/banned accounts and some auto-ban rules (e.g. too many distinct login IPs in a window).

Why this happens

Admin ban, or automated enforcement after risky login patterns. Distinct from This account is not active yet (pending/inactive status) and from IP-only login bans without suspending the user.

Diagnose and fix

1. Member: contact support; do not keep guessing passwords.

2. Admin: Banned users / IPs / user edit — review reason; unsuspend if appropriate.

3. Review Max login IPs per hour if auto-ban is too aggressive.

4. Related emails: Account banned email.

Related