Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Not enough bandwidth — buy a traffic packageLanding-page wall when download bandwidth is exhausted and traffic packages are for sale.View article
- Not enough download bandwidth leftLanding-page wall when remaining download bandwidth cannot cover this file.View article
- Max downloads for your plan in windowSigned-in member hit Max downloads per member for the rolling window.View article
- Max guest downloads in windowAnonymous IP hit Max downloads per member (anon) for the rolling window.View article
- Download limit for the last daysShorter landing-page copy for the same per-user rolling download limit.View article
- Plan allows this many downloads at once/limit page body for members — simultaneous download allowance and retry after a few seconds.View article
- Account not foundOAuth sign-in resolved a user id that no longer exists in the database.View article
- Account exists but is not active yetSign-in blocked because the email’s account is pending verification or inactive.View article
- Cannot send verification email to a banned userAdmin verification email is blocked because the account has bannedAt set.View article
- Captcha enabled but provider not configuredLogin/register captcha is on, but the selected provider’s site key is missing — submit blocked.View article
- Captcha is not configuredLogin/register page banner when captcha is required but provider keys are missing.View article
- Captcha required but provider not configuredCatalog wording that captcha is required but not configured — contact the site administrator.View article
- Complete the captcha before continuingRegister (and similar) submit blocked because the captcha widget was not completed.View article
- Complete the captcha to continueLogin submit blocked because the captcha widget was not completed.View article
- Could not complete sign-inGeneric OAuth callback failure after the provider step — session could not be finalized.View article
- Could not complete sign-in — try againCountry-confirm login link was valid but creating the session failed.View article
- Could not complete sign-in with the providerOAuth token exchange with Google/Apple/Facebook (etc.) failed.View article
- Could not connect to the databaseInstall wizard database test failed — check host, port, database name, username, and password.View article
- Could not disable 2FAAccount Settings failed to turn off authenticator after password submit (or API error).View article
- Could not get CSRF tokenAdmin (or design) client helper failed GET /api/auth/csrf — non-OK or missing token.View article