Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Could not load authenticator setup — try againLogin mandatory-2FA step threw while requesting QR setup (network/parse catch).View article
- Could not load CSRF tokenAdmin page helper got /api/auth/csrf without a token field (or failed load).View article
- Could not load security token — refresh the pageAuth/public form failed to load CSRF from /api/auth/csrf — refresh and retry.View article
- Could not send the verification email — check mail settingsissueUserVerificationEmail failed after creating a token — outbound mail threw.View article
- Could not send verification email — try again laterPublic resend-verification panel fallback when the API error is not mapped.View article
- Could not start 2FA setupAccount Settings POST /api/account/2fa/setup failed before showing the QR modal.View article
- Could not start authenticator setup — sign in againMandatory 2FA login setup API returned an error — password step restored.View article
- Could not turn on authenticatorAccount Settings failed POST /api/account/2fa/enable after authenticator was configured.View article
- Could not update passwordPassword-reset form fallback when /api/auth/reset-password fails without a mapped error.View article
- Current password is incorrectAccount password change rejected — passwordOld did not match passwordHash.View article
- Disabled by administratorAccount Settings shows Google Authenticator unavailable — site TOTP is turned off.View article
- Enter a valid email addressForgot-password or resend-verification rejected the email as invalid format.View article
- Enter the 6-digit code from your authenticator appTOTP required or empty — login 2FA step or confirm-setup needs a 6-digit code.View article
- Enter the email address you used to registerResend verification panel submitted with an empty email field.View article
- Expected login:password at minimumAdmin bulk user import line missing the required login:password colon format.View article
- Gmail is not authorized — complete OAuth (Admin → Settings → Email)Mail health/assert: Gmail mode has no refresh token — complete Connect Google.View article
- Gmail is not authorized — complete OAuth consentGmail transport build failed — gmailRefreshToken missing at send time.View article
- Gmail OAuth client ID and secret are required (Admin → Settings → Email)Mail assert: Gmail mode missing xoauth2ClientId or xoauth2ClientSecret.View article
- Gmail OAuth client ID and secret are requiredGmail mailer transport build failed — xoauth2ClientId or xoauth2ClientSecret empty.View article
- Google Authenticator already set up — sign in with codeMandatory 2FA setup refused — authenticator secret already exists; use TOTP login.View article