Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Invalid folderFolder comments (and similar) — folderId missing or too long (400).View article
- Invalid from or to dateDate-range parse — from or to is not a valid YYYY-MM-DD day.View article
- Invalid or missing `from` / `to` (use YYYY-MM-DD, UTC days)Account reports/affiliation activity — from/to query invalid or missing (400).View article
- Invalid parent folderCreate folder — parent folder id not valid (400).View article
- Item is not in trashRestore/permanent delete — item is not currently trashed.View article
- Keep files in trash: amount cannot exceed 3650Admin settings — trash retention amount > 3650 (400).View article
- Keep files in trash: enter a number of at least 1Admin settings — trash retention amount missing or < 1 (400).View article
- Keep files in trash: unit must be minutes, hours, or daysAdmin settings — trash retention unit not in allowed set (400).View article
- Logo branding is disabledBranding upload — logo feature flag off for this account (403).View article
- Max folders per user must be at least 1Admin settings — max folders per user set below 1 (400).View article
- Move failedMy Files library — bulk/file move request failed (generic UI).View article
- Move this server to trash before permanent deletionAdmin storage server — permanent purge while server is not in trash (400).View article
- Moving folders is not supported yet. Deselect folders to move files onlyBulk move — selection includes folders (400).View article
- No active API keyReveal member API key — no non-revoked upload-scoped key (403/error).View article
- Paid items cannot be restoredAffiliate commissions — cannot restore a paid/reversed-after-payout item.View article
- Permanently delete {count} item(s)? This cannot be undoneDeleted files — bulk permanent-delete confirmation copy.View article
- Permanently delete this item? This cannot be undoneDeleted files — single-item permanent-delete confirmation copy.View article
- Redeem failedRedeem premium key — generic failure when API returns no error text.View article
- Repack failedArchive editor — remove/repack request failed.View article
- Restore failedDeleted files — restore request failed (generic UI).View article