Errors

Disabled by administrator

Account Settings shows Google Authenticator unavailable — site TOTP is turned off.

Disabled by administrator

In Account → Settings, the Google Authenticator row shows Disabled by administrator when two-factor is not allowed on the site (totpAllowed false). Companion line: authenticator is unavailable on this site.

Why this happens

Admin Two-factor authentication mode is off (or otherwise not allowing member TOTP). This is a status label, not a failed API call — members cannot set up or turn on authenticator until the site allows it.

Diagnose and fix

1. Admin: Settings → Security → Two-factor authentication mode — enable optional or mandatory as intended.

2. Members: refresh Account Settings after the change; then use setup / turn on.

3. Distinct from Could not disable 2FA (mandatory mode blocks turning off) and from setup API failures.

Related