Enter the 6-digit code from your authenticator app
Shown when a TOTP code is required but missing/empty — login 2FA step (AUTH_TOTP_REQUIRED), account or mandatory 2fa/confirm validation, or as guidance after password login when 2FA is needed.
Why this happens
Password was accepted (or setup confirm was submitted) without a valid 6-digit code from Google Authenticator / compatible app. This is a prompt/validation message, not “wrong code” (invalid TOTP is a separate error).
Diagnose and fix
1. Open the authenticator app for this site and enter the current 6-digit code (no spaces).
2. Check phone time sync (TOTP is time-based).
3. If the device was lost, ask staff to Reset user 2FA / sessions, then set up again.
4. First-time mandatory setup: scan the QR, then enter the code to confirm.