Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- SFTP access was revoked for this accountMember-facing notice that SFTP was revoked; they should contact support to restore access.View article
- SFTP ingestion is disabledGlobal SFTP ingest is off — auth returns 503 before member credentials can be used.View article
- SFTP ingestion disabled — enable on a serverOperator-oriented variant: turn on SFTP ingest under Admin → Servers.View article
- SFTP ingestion disabled on this serverThe chosen storage server does not have SFTP ingest enabled — turn it on for that node.View article
- SFTP upload disabled on this siteThe site-wide SFTP mod (or plugin) is off — no plan can use SFTP until it is enabled.View article
- SFTP upload not enabled for your planSite SFTP is on, but this member’s billing tier does not have FTP/SFTP enabled.View article
- SFTP upload isn't available right nowSofter member UI copy when SFTP is off site-wide or no tier has FTP enabled.View article
- Some files exceed size — upgrade to continueOne or more queued files are over the max upload size; remove them or upgrade for a higher cap.View article
- Some files exceed size — remove to continueQueued files are over the max upload size and there is no Upgrade path — remove them to continue.View article
- Host address not allowed for remote uploadRemote URL host resolved to a private or blocked address (SSRF protection).View article
- Upload only from whitelisted IPThis account has an IP whitelist; the current client IP is not on the list.View article
- This file can't be copied right nowCopy-from-public failed because the source file’s storage server is missing or unavailable.View article
- This file type is not allowedUpload blocked by site extension policy or a hardcoded dangerous file type.View article
- This file type is not allowed on your accountCopy-from-public rejected the source file’s MIME/type under the same type policy as uploads.View article
- Host has no IPv4 address for remote uploadRemote upload needs an IPv4 (A) record; AAAA-only hosts are blocked.View article
- Too many queue actionsAdmin bulk queue actions (transfer or email) hit a short rate limit — wait and retry.View article
- Too many remote uploadsRemote URL import hit the per-user hourly rate limit — wait or raise the Mods rate.View article
- Too many upload completionsDesktop multipart finalize hit the hourly completion rate limit.View article
- Too many uploads in progressThis plan’s parallel upload slots are full — wait for a pending upload to finish or cancel one.View article
- Too many uploadsMember API upload control calls hit the hourly rate limit — wait or raise the API upload rate.View article