Topic
Errors
Why a product error or blocked message appears, and how to diagnose it.
Guides
Articles
Step-by-step write-ups for this topic.
- Select a valid top-up amountReseller/balance top-up — amount missing or not an allowed preset (400).View article
- Sign in to buyPremium plan card CTA — guest must sign in before purchasing.View article
- Sign in to payPremium checkout submit label — guest must sign in to complete payment.View article
- Stripe checkout is not enabledTraffic-package (and similar) checkout — Stripe not enabled (503 short form).View article
- Stripe checkout is not enabled — add STRIPE_SECRET_KEY or save the Stripe secret key and enable Stripe checkoutRole-plan checkout — Stripe not enabled; full Admin → Settings → Payment Settings path.View article
- Stripe is not configuredStripe confirm (and similar) — Stripe client/config unavailable (short form).View article
- Stripe is not configured — add STRIPE_SECRET_KEY or save the Stripe secret key in Admin → Payment SettingsBalance top-up Stripe path — secret key missing; shorter Payment Settings wording.View article
- Stripe is not configured — add STRIPE_SECRET_KEY or save the secret key in Admin → Settings → Payment SettingsAdmin Stripe refund (and similar) — secret key missing; Settings → Payment Settings path.View article
- Stripe is not configured — add STRIPE_SECRET_KEY to the environment or save the Stripe secret key in Admin → Settings → Payment SettingsCheckout session route — Stripe secret missing; env or Admin Settings path.View article
- Stripe webhook is not configured — set STRIPE_WEBHOOK_SECRET and STRIPE_SECRET_KEYStripe webhook endpoint — signing secret and/or secret key missing.View article
- This checkout session has no payment intent to refundAdmin Stripe refund — Checkout Session has no payment_intent (400).View article
- This coupon does not apply a discount to this plancheckout-coupon — coupon valid but yields no discount on selected plan.View article
- This coupon has expired or is disabledcheckout-coupon — coupon past validUntil or admin-disabled.View article
- This plan is not available for checkoutCheckout session — selected plan cannot be purchased (400).View article
- This top-up amount is not availableReseller/balance top-up — amount not in current allowed presets (400).View article
- Too many checkout attempts — try again laterCheckout rate limit — too many starts in the window (429).View article
- Traffic package not foundTraffic-package checkout — package id missing or not sellable (404).View article
- You have already used this couponcheckout-coupon — one-time-per-user coupon already redeemed by this account.View article
- Affiliate withdrawals are not available for your accountPayout request — user cannot access affiliate commission ledger (403).View article
- Affiliation is not availableAffiliation page — overview missing; program UI unavailable.View article