Topic
Moderation & support
Tickets, abuse reports, comments, news, ads.
Guides
Articles
Step-by-step write-ups for this topic.
- Tickets list and reply workflowFilter tickets (new/open/closed). Reply on /tickets/{id}. Bulk close supported; closed tickets reject replies.View article
- Ticket categoriesCRUD ticket categories (slug/name/sort). Soft-archive if tickets exist; hard-delete only when unused.View article
- Contact us messagesPublic /contact inbox (ContactMessage). View marks read. No in-app reply. Categories are fixed enums.View article
- Abuse reports workflowPending vs history AbuseReport queue. Decline/resolve, trash/ban/permanent delete, or regenerate links.View article
- News postsDraft/publish/hide news. Create always starts as draft. Site news.comments_enabled can block comments.View article
- Comments moderationModerate file/news comments: edit body, soft-delete, clear unread on open. No approve/reject workflow.View article
- FAQ managementFAQ sections with Q&A rows, Published toggle, and Show on FAQ / Premium / Contact / Create ticket.View article
- Page builder — create pageCreate a CmsPage: title, slug (max 80), TipTap body, require login, publish or draft. Reserved paths blocked.View article
- Page builder — manage pagesList/edit/delete/duplicate CmsPages. Draft or delete prunes menu links. Publish does not insert nav.View article