Tickets list and reply workflow
Filter tickets (new/open/closed). Reply on /tickets/{id}. Bulk close supported; closed tickets reject replies.
Tickets list and reply workflow
Staff queue for member support tickets.
Where to find it
Admin → Tickets → Tickets list (/admin/tickets)
How it works
Filter by Search, Category, Status (New / Open / Closed). Default 30/page. View opens the member thread at /tickets/{id} (admin /admin/tickets/[id] redirects there). Opening as staff marks staff-read.
Reply body 20–8000 chars; optional one attachment ≤10 MB. Any reply on a new ticket moves it to open. Closed tickets reject replies until reopened. Bulk Close selected (max 200 IDs) keeps the thread readable. Single ticket delete exists via API; assignee is API-only (not in the list UI).
Sidebar: red = new count; blue = unread owner replies on non-new tickets.
Common problems
Looking for an admin-only reply screen
Replies happen on /tickets/... with a back link to the list.
Staff cannot reply
Ticket is Closed - set it back to Open first.