FAQ management
FAQ sections with Q&A rows, Published toggle, and Show on FAQ / Premium / Contact / Create ticket.
FAQ management
Reusable FAQ sections for public surfaces.
Where to find it
Admin → FAQ (/admin/faq) - top-level nav, not under Tickets
How it works
Add FAQ block: Label, Published (enabled), Show on (FAQ page /faq, Premium page, Contact us, Create ticket). Drag reorder sections and questions. Question max 500; answer max 20_000.
At least one placement is required. Unpublished hides the block everywhere. Empty sections (0 questions) are filtered from public display.
/faq falls back to 6 hard-coded defaults when the DB has no sections. Premium / Contact / Create ticket show nothing when empty (no fallback).
Common problems
Looking under Tickets
FAQ is its own sidebar leaf (API paths may still say tickets/faq).
Cannot turn off every Show on
At least one placement is required - unpublish the block to hide it everywhere.