Tickets (member)
Signed-in /tickets: create (15/hr), reply while open, bulk close. Closed rejects replies. Statuses new/open/closed.
Tickets (member)
Talk to staff in a tracked ticket thread.
Where to find it
/tickets · /tickets/new · /tickets/[id] (Account menu Tickets)
How it works
Signed-in members Create ticket in an admin category (subject 3–200, message 20–8000, optional 1 attachment ≤10 MB). Rate about 15/user/hour. List filters by category/status (default 30/page). Reply while open; any reply on new moves it to open. Closed tickets reject new replies. Bulk close is available.
Optional ticket captcha when enabled.
Common problems
Cannot create
No categories configured, or you are not signed in.
Staff not answering after close
Reopen/status must allow replies - or start a new ticket.