Errors

Paying with account balance is not available

Premium/balance-pay path — pay-with-balance disabled for this site.

Paying with account balance is not available

Checkout refused pay-with-balance (premium.balancePayUnavailable; API may say “…on this site” / 403).

Why this happens

Admin disabled balance checkout for plans/traffic, or the feature is off for this site. Distinct from Insufficient balance (feature on, wallet too low).

Diagnose and fix

1. Admin: enable pay-with-balance / related Payment settings if members should use wallet funds.

2. Member: pay with Stripe/PayPal/etc., or top up first via Account balance top-up.

3. Confirm the product surface supports balance (some paths never do).

4. See Pay with balance.

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