Errors

Password-protected files cannot be copied with a link alone

Copy-from-public refused — source file has an access password hash.

Password-protected files cannot be copied with a link alone

Copy from public / import-by-link refused because the source file has an access password (fileHasAccessPassword). Product returns 403 with this message.

Why this happens

Copying only needs a public link; it does not collect the file password, so password-gated files are blocked. Distinct from plan “copy not allowed” or size exceeded errors.

Diagnose and fix

1. Owner: remove the file password, make the file public, then share the link for copy — or download and re-upload.

2. Copier: ask the owner for an unprotected public file, or a direct download with the password.

3. Confirm Copy from public is enabled for the plan.

4. See Password-protected files for how the gate works on download pages.

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