Errors

Could not load top-up options

Balance top-up modal — presets/options fetch failed (loadFailed).

Could not load top-up options

Account balance top-up modal could not fetch presets/options (balanceTopUp.modal.loadFailed).

Why this happens

API/network failure loading top-up amounts, or no reachable payment config for the modal. Distinct from Could not start checkout (options loaded, pay failed).

Diagnose and fix

1. Hard refresh; check connection; reopen the modal.

2. Admin: configure Balance top-up presets and enable at least one gateway.

3. DevTools → Network: inspect the options request status/body.

4. See Account balance top-up.

Related