Emails are not arriving — checklist
Delivery mode, From address, Contact email, enabled templates, spam, and workers. Templates never fix broken transport.
Emails are not arriving — checklist
Templates never fix a broken transport.
1. Settings → Main → Email delivery - mode (sendmail / SMTP / Gmail) + credentials. Send a test.
2. From address (email_from) aligns with the sending domain (SPF/DKIM).
3. Check spam/junk.
4. Open the specific template under Emails - is it enabled? Disabled = silent skip.
5. Confirm the event fired (e.g. verification only if Require email verification is on).
6. Staff/ticket admin mail needs Contact email filled.
7. Ticket mail: check legacy toggle.m_s_send_user / toggle.m_s_send_admin (empty = on).
8. Mass email: Health Center workers / Mass email queue; unsubscribed users are skipped.
9. Provider dashboard / server logs for bounces.