Topic

Users & plans

Managing users, plans, bans, and mass email.

Guides

Articles

Step-by-step write-ups for this topic.

Manage users listSearch, filter, and bulk-maintain accounts; open Edit user or email selected members (max 200).View article
Edit a user (profile, role, flags)Save user for profile, status, membership, balance, branding, and related flags. BANNED runs a full account ban.View article
Per-user limit overridesOverride Users & limits (UL2) defaults for one account via ul2Overrides. Unchecked rows keep the plan default.View article
Affiliate / webmaster / reseller flags on a userIndependent Reseller / Approved affiliation / Approved webmaster flags plus optional 0-100% commission overrides.View article
Reset user 2FA / sessionsReset Google Authenticator on Edit user. No standalone session-reset button - sessions die on full account ban.View article
Plan & pricing — Premium plansPremium tier on /premium: publish toggle, Regular and Reseller rows. Checkout grants role 3 + premiumUntil.View article
Plan & pricing — Premium Pro plansPremium Pro tier (role 4): independent publish toggle and Regular/Reseller rows. Checkout grants premium_pro.View article
Plan & pricing — Traffic packagesBandwidth add-ons (traffic_plans). Purchase adds premiumTrafficBytesPurchased; does not grant Premium role.View article
Plan badges / partners on pricingPer-row badge (max 48) and external partners. Public shows a partner only with logo + https URL + Enabled.View article
Banned users / IPsBan by user, IP, or email. Full user bans revoke sessions and add auto-linked rows. Exact IP only (no CIDR).View article
Whitelisted IPsPer-user IP allowlist for uploads, SFTP, and owner downloads. Zero entries = no lock. Not a sign-in ban inverse.View article
Mass email composerQueue a campaign job (segment max 2000). Placeholders %username% / %unsubscribe_url% only - no template catalog.View article
Mass email queueMonitor EmailJob rows (newest 200). Stuck after 30 min processing. Release, cancel pending, retry failed.View article