Errors

This account cannot reset its password

Password reset refused — account has bannedAt set after ban reconciliation.

This account cannot reset its password

POST /api/auth/reset-password found a valid reset token, but the account is banned (bannedAt after reconcile). Returns 403 with this message.

Why this happens

Banned members cannot set a new password via the reset link. Distinct from This reset link is invalid or has expired (bad/expired token — later phase) and from Invalid reset link (no token in URL).

Diagnose and fix

1. Admin: review Banned users / IPs; unban if appropriate.

2. After unban, member requests a new forgot-password email and resets again.

3. Do not reuse the old reset link after status changes.

4. Distinct from normal Could not update password / validation failures.

Related