Errors

Google Authenticator is unavailable on this site

Account Settings caption when totpAllowed is false — site 2FA mode disables authenticator.

Google Authenticator is unavailable on this site

Account Settings shows this caption when two-factor is not allowed on the site. The control row also shows Disabled by administrator.

Why this happens

Admin Two-factor authentication mode disables member TOTP (totpAllowed false). Members cannot set up, enable, or use authenticator until the mode allows it.

Diagnose and fix

1. Admin: set Two-factor authentication mode to optional or mandatory as desired.

2. Members: refresh Account Settings after the change.

3. Distinct from setup/enable API failures when TOTP is already allowed.

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