Errors

Download captcha enabled but not configured

Download captcha is on for this tier, but provider keys are missing — visitors can continue without solving it.

Download captcha enabled but not configured

The download page warns that captcha is enabled for this account type, but the selected provider is not configured — visitors can continue without solving a captcha.

Why this happens

Per-tier Download captcha (toggle.ul2_cap_dl_*) is on, while captcha_mode keys are incomplete. Download grant soft-fails: the server skips verification and the UI shows this banner instead of blocking. Comment captcha missing keys usually hard-blocks with Captcha enabled but not configured.

Diagnose and fix

1. Settings → Captcha — set provider and fill public/secret keys for that mode.

2. Users & limits → Download captcha — turn off for tiers that should not require it, or leave on once keys work.

3. Hard-refresh a download page and confirm the widget appears (or the warning disappears).

4. Distinct from Captcha verification failed (keys work, challenge failed).

Related