Errors

Coupon code is not valid

checkout-coupon validation failed — code unknown, expired, or not applicable.

Coupon code is not valid

Applying a coupon at checkout returned Coupon code is not valid. (premium.couponInvalid / checkout-coupon).

Why this happens

Typo, expired/disabled coupon, wrong product scope, or usage limit reached. Distinct from admin A coupon with this code already exists (create duplicate) and from empty-field prompts.

Diagnose and fix

1. Member: re-check spelling; try again; confirm the promo is still active.

2. Admin: open the coupon — enabled, dates, plan/product rules, max redemptions.

3. Distinct from Coupon could not be applied (apply API soft failure).

4. Remove the code and pay full price if the promo ended.

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