Uploads not working

Use this when members (or you) cannot get files into My Files.

Important: normal browser/API upload requires a signed-in member. Guest “open upload” is not the default path in current builds.

1. Who is trying?

• Guests → they must register/login first (toggle.reg_enabled for new signups). See Register and verify email.
• Signed-in free vs Premium → per-tier upload on/off, max size, daily files, disk MB (toggle.ul2_upl_on_* and related Users & limits). Check Edit a user (profile, role, flags) for per-user overrides.

2. Site-wide blocks

• Disable uploads maintenance (toggle.sm1).
• Full site maintenance (toggle.sm3) — non-admins cannot use the site.
• Upload geo-block: upload_disabled_countries.

3. Is the upload UI missing tabs?

• Files / desktop uploader gone → Mods desktop uploader off (toggle.m_z).
• Remote URL / Copy files gone → those mods off or the plan blocks them (toggle.remote_url_upload_mod, toggle.copy_files_upload_mod).

4. Queue starts then fails

1. Storage full — server disk cap or user plan disk quota. Disk caps and offline servers.

2. No eligible server — backends Off, read-only, unhealthy, or remote node still awaiting install. Storage backends overview (local vs remote node vs CDN), Health Center.

3. TOS not agreed — upload init needs agreeTos: true (browser and API).

4. Banned extension / filename — ext_allowed / ext_not_allowed / banned names under Settings → Files.

5. Direct upload SSL / CORS error on remote/CDN — Performance mode needs HTTPS + CORS. CDN Performance mode.

5. SFTP uploads missing

• Tab missing → SFTP mod / tier FTP toggles (toggle.sftp_mod + per-tier).
• Files stuck in staging → admin SFTP ingestion; revoked users; staging not writable (Test storage).

6. API uploads fail

• Member API mod off / key rotated.
• Missing agree_tos / agreeTos on first upload.

Related

• Upload from the browser
• Storage backends overview (local vs remote node vs CDN)
• Health Center
• Register and verify email