Errors

This account is not active

Country-confirm login challenge — user.status is not active.

This account is not active

GET /api/auth/confirm-login loaded a valid challenge, but user.status !== active (oauth_confirm_account_inactive). Product: This account is not active.

Why this happens

Account was suspended, disabled, or otherwise not active when the member clicked the new-country confirmation email. Distinct from This confirmation link is invalid or has expired (token problem) and from pending-verify wording.

Diagnose and fix

1. Admin: Users → edit — set status to active / OK if intentional.

2. If pending verification, complete email verify first (Register and verify email).

3. Member: after status is fixed, sign in again (may get a new country confirm).

4. Related: Confirm login from new country, Missing confirmation token.

Related