File exceeds maximum upload size
The file (or declared size) is over the member’s effective upload ceiling. The UI may show the limit in place of {maxSize} (e.g. “300 MB”).
Why this happens
Effective max is roughly:
- Per-tier Max upload size (
ul2_max_up_mb_reg/_prem/_prem_pro;0= unlimited up to the hard cap) - Capped by Upload hard cap (
upload_hard_cap_gb) - If the tier field is empty, a site default per-file byte cap may apply
Hits on init, API upload, SFTP ingest, and client pre-checks. Same family of limit as Copy file exceeds maximum upload size.
Diagnose and fix
1. Admin → Settings → Users & limits → Max upload size for that tier — raise MB if allowed.
2. Settings → Mods → Upload hard cap — if the tier looks high enough but still fails, the hard cap may be the real ceiling.
3. Per-user override on that account if only one member needs a different cap.
4. Or have them upgrade (when a higher purchasable tier allows a larger size), or upload a smaller file.
5. After saving limits, ask them to refresh /upload and retry.